Centers of Expertise
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Let's Hear it for B Players
Who's most critical to your company's success, especially during a weak economy? Who supplies the stability, knowledge, and long-term view your firm needs to survive? B players—competent, steady performers far from ...
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Hiring the "Right Stuff"
How you approach hiring the right person for a job depends upon the level and type of job. It goes without saying that hiring an entry-level person is substantially different than ...
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Hiring and Orienting a New Employee, Part I
I was working late one night to complete an important project for our company, a medium-sized manufacturer of agricultural and industrial equipment. It happened to be a Saturday night and the ...
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Posting Jobs Online, the Right Way
When Scott Weeler heard that an online employee recruiting service had 93 resumes from generator technicians in its database, he was anxious to take a look. Bay Diesel and Generator, the ...
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The Unwritten Rules of Civility
"Why can't we all just get along?" Rodney King's 1991 plea has become part of our nation's vernacular. While the dialogue on diversity has led to passionate conversations about what it ...
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How to Terminate an Employee
Letting an employee go is a difficult situation most managers want to avoid, but with the right preparation and professionalism, you can get through such a tough talk with your dignity ...
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The Happy Employees-Happy Customers Equation
“Happiness in the workplace is a strategic advantage. Service comes from the heart, and people who feel cared for will care more.” - Hal G. Rosenbluth, author of The Customer ...
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The Happy Employees-Successful Company Equation
Most HR managers intuitively know the self-reinforcing relationship between employees and customers: if your employees don’t feel valued, neither will your customers. But let’s take this one step further: Do happy ...
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Is Your Mission Meaningful?
Most organizations have mission statements that articulate their purpose and reason for being. But how meaningful are they? Try this interesting two-part experiment: • If you were to randomly approach employees ...
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It’s What’s Inside that Counts
It should be no surprise that the way people treat each other within an organization impacts how they ultimately treat external customers. In other words, good internal service drives good external ...