Centers of Expertise
-
Workplace Gathering a Meaningful Ritual
One of my former clients, a small department of a large organization, engages in a morning coffee klatch – staff arrives on or before 8 AM, turn on their computers, and ...
-
Critical Questions for the Employee Experience
There’s an interesting guest post on Customers Rock! about customer experience and emotion by Colin Shaw, author of The DNA of Customer Experience. He writes that companies still don’t get the ...
-
Emotional Mismanagement
What's a manager to do about feelings in business? Why, manage them, of course. Not to mock your question in the slightest; we're dead serious. Because if there's one thing that ...
-
Six Reasons Why Companies Don't Drug Test
Earlier this week, we presented six reasons why companies do drug testing in the workplace. Today, we offer an opposing viewpoint. We suggest that you read both articles, should you be ...
-
How Well Do You Communicate With Your Employees?
It is important that an employer ensure that his or her employees are fully informed of company benefit programs and policies as well as other matters of general interest. For example, ...
-
Is Your Drug Abuse Prevention Program Effective?
Employer programs for drug abuse prevention have three major goals. First, to keep drug abusers out of the work force by screening job applicants. Second, to deter employees from developing a ...
-
HR Transformation v2.0: It's All About the Business
The definition of HR transformation has evolved out of a number of perceived and real pressures on the HR function. The function is expected to support the business, provide the right ...
-
Global Workforce Engagement Vs. Productivity: A Paradox?
In Mid-April I travelled to Bangalore, India to deliver a two-day workshop on Advanced Talent Management. The workshop is aimed at sophisticated and senior talent management and HR professionals (most of ...
-
Want to Understand Loyalty? Look First at How You Survey
Loyalty in the workplace may sound old-fashioned, but look around. Many organizations regularly conduct employee satisfaction surveys, solicit preferences on benefits and career development, and gather other work-related details. These efforts ...
-
The Talent Tsunami: 3 Waves that Transfer Power from the Employer to the Employee
Three waves of change are converging worldwide to create a talent tsunami in the workforce, shifting power from the employer to the talented individual. Those three waves are (1) demographic changes, ...